If for any reason you would like to return your purchase please follow our simple returns procedure, outlined below.

Returns Policy

Standard Returns: You can return part or all of your order for a refund within 30 days of receipt.

Only incorrectly supplied or damaged/faulty items can be exchanged upon return. All other returns will be refunded back onto the credit/debit card used for the original purchase. You will need to place a new order if you simply require a different size or product. 

Goods should be returned in their original condition, ideally in the original packaging. Any damage noticed on receipt of the item should be highlighted on the returns note. 

Purchases from our catalogue, over the phone or via the website must be returned via post according to the instructions in your parcel.  

If you would like to return an item bought from our Mobile Retail Team at an event, please contact Customer Service.

Customer Service contact information

+44 (0)1249 894871

9am – 3pm, Monday – Friday

sales@remeshop.org.uk

Please allow up to 10 working days for your return to be processed, and an additional 3-5 working days for your payment provider to credit your account.  We will endeavour to notify you once your refund has been processed but in times of exceptional demand we will communicate any further delay via the website.

Current postage charges will apply on the replacement order.

How to Return

Please note returns have to be made at your own expense, unless the item is faulty (you will be refunded for the return postage).

Please return all items to:

The REME Corps Shop

The REME Museum

MOD Lyneham

Lyneham

SN15 4XX

 

We advise you retain proof of postage from the Post Office when returning items.

Cancellation Policy

To cancel your order you must do so:

(a)   by written notice before the Products are delivered to you; or

(b)   by written notice within 14 calendar days of receiving the Products in accordance with your rights under the Distance Selling Regulations

If you cancel your order in the circumstances set out in accordance with (a) or (b) above we will refund the product price in full together with the original delivery costs.   

Before your refund can be processed you must return any products received, taking reasonable care of them and ensuring not to use them. Unfortunately once an order has been placed we are unable to stop it from being dispatched. Please see the ‘How to Return’ section above for details on how to return a cancelled order for a refund.

Goods should be returned in their original condition, ideally in the original packaging. Any damage noticed on receipt of the item should be highlighted on the returns note. 

Any refunds given by us will be refunded back onto the credit/debit card or via the PayPal account used for the original purchase.