Our postage and packaging rates have changed and start at £2.95. These rates depend on the costs of the order, postage and packaging. If you are purchasing an item over the value of £50 (depending on weight) we will try to post your items recorded delivery.
Most of our Books have a Surcharge, this is added due to their weight.
If you require Special Delivery (Next Day Service), then please call us on 01249 894871 with your payment details and we will advise you the cost for this service.
Deliveries can take between 3 to 10 working days.
On made to order items please allow between 10 to 28 DAYS for DISPATCH, unless a longer period is stated.
If your order consists of several items with different displayed delivery timescales, we will then send your order separately unless stated you would like the entire order sent together.
Overseas orders will usually be sent by Parcelforce Global Value service which can take an additional 7 days from date of dispatch.
Sometimes, however, in order to keep shipping costs down, exceptionally heavy items may be sent by Parcelforce Global Economy service (non-European destinations only) which can take 28 working days for delivery.
Please note that import taxes are the responsibility of the customer. We will NOT be responsible for any taxes you may need to pay on receipt of goods in your country.
UK Mainland customers, we have a 3 tier rate of packing, handling and delivery.
Large or heavy items are shipped using a courier delivery service for delivery to your door (including VAT).
Non-mainland/highland UK delivery areas or excessively heavy/large items may have a higher charge, depending on the size/weight of your total order and your location.
Please note that all courier and some Royal Mail delivered packages require a signature on delivery.
For all smaller, lighter items, we use UKMail or Royal Mail. The standard charge for these items is £2.95 (including VAT).
Please be advised that our overall shipping costs are calculated by weight and so larger orders, made up of a number of lighter items, may be charged at our courier rate
Any requests to leave packages unattended or with a neighbor are not guaranteed and are at the discretion of the delivery company. Packages requiring a signature will NOT be left unattended.
All EC and Non EC customers’ orders and shipping charges are subject to VAT at the current rate.
We do not cater for VAT exemption. Overseas VAT registered customers must pay UK VAT and reclaim in the country of registration.
Import duty will be payable, where applicable, on goods, on receipt, in countries outside the EU and this is the responsibility of the customer.
If you have any queries or concerns about which postage method we may use for your order, please resolve these BEFORE ordering.
We are happy to deliver to BFPO addresses using our usual UK delivery methods and couriers.
Please note, however, that we are only responsible for delivery to the BFPO depot in the UK. Movement of goods between there and your location is the responsibility of the BFPO and we are not liable for losses after this point.
Certain BFPO addresses are eligible for VAT free sales.
Outside EU - If your BFPO address is outside the EU, your VAT is eligible for refund.
Inside EU - Certain BFPO locations within the EU are eligible for VAT free sales.
If you are eligible for a VAT free sale please enter the voucher code BFPO20 when placing your internet order.